We appreciate what you have to say, and want to help you as soon as possible. The more accurate the information you give us, the faster we will be able to route your inquiry.
We appreciate what you have to say, and want to help you as soon as possible. The more accurate the information you give us, the faster we will be able to route your inquiry.
Thank you for your feedback. Please take a moment to fill out the following fields so we can contact you if we have any questions or need clarification.
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We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
Premium Support
If you have Premium Support, your inquiry will be given highest priority—we’ll get back to you within 8 business hours.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
Premium Support
If you have Premium Support, your inquiry will be given highest priority—we’ll get back to you within 8 business hours. Switch Pro customers have Premium Support included.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
Premium Support
If you have Premium Support, your inquiry will be given highest priority—we’ll get back to you within 8 business hours.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
Premium Support
If you have Premium Support, your inquiry will be given highest priority—we’ll get back to you within 8 business hours (4 business hours for Episode Engine customers).
I have purchased Premium Support for Switch Player.
Your Order/Reference Number can be located in your email confirmation you received from
Avangate Customer Service (our ecommerce partner) when you purchased Premium Support.
I have purchased Premium Support.
Your Premium Support is tied to your product serial number. Please select "A product which I own"
in the Product section below and provide us with a valid Episode 6 serial number so that we can
process your case appropriately.
If you don’t have Premium Support, consider adding it for priority response time and other benefits.
If you don’t have Premium Support, consider adding it for priority response time and other benefits.
If you don’t have Premium Support, consider adding it for priority response time and other benefits.
If you don’t have Premium Support, consider adding it for priority response time and other benefits.
If you don’t have Premium Support, consider adding it for priority response time and other benefits.
We’re here to help. Please take a moment to give us some information. The more accurate the information you give us, the faster we will be able to route your inquiry.
Contact Details
Product Selection
A product which I own A trial product
General information
Trouble condition where a production-use Telestream system is completely out of service or is causing significant business impact to the customer and no immediate workaround is available
High -
Trouble condition where a feature of a production-use Telestream system is not out of service, but is causing business impact to the customer
Medium -
Trouble condition where a production-use or development-use (with a valid support contract) Telestream system is impacted, but relief is provided through some other means – temporary fix or workaround.
Low -
Any condition or request for assistance that is not business-impacting. This priority is also used for information exchange and feature requests.