We appreciate what you have to say, and want to help you as soon as possible. The more accurate the information you give us, the faster we will be able to route your inquiry.
Please note that our support hours for the Americas are Monday – Friday, 6am – 6pm Pacific Time (excluding holidays**).
Please note that our support hours for EMEA/APAC are Monday – Friday, 9am – 6pm CET (excluding holidays**).
Response times can be between 6–8 business hours.
We appreciate what you have to say, and want to help you as soon as possible. The more accurate the information you give us, the faster we will be able to route your inquiry.
Please note that our support hours are Monday – Friday, 9am – 5pm GMT (excluding UK public holidays**). Response times can be up to 24 hours.
This form will connect you to our dedicated captioning and subtitling support team for CaptionMaker and MacCaption products.
We appreciate what you have to say, and want to help you as soon as possible. The more accurate the information you give us, the faster we will be able to route your inquiry.
Please note that our support hours are Monday – Friday, 7am – 4pm Pacific Time (excluding holidays**). Response times can be between 6–8 business hours.
Note - currently supported CaptionMaker and MacCaption versions: 7.0.3 and later.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
We’re here to help. Our team is available Monday through Friday from 8am to 5pm Pacific Time. Please take a moment to give us some information.
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Product Selection
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General information
Starting in January 2020, following Microsoft’s lead, Wirecast has officially ended support and development for Windows 7. We recommend you upgrade to Windows 10 for continued compatibility with Wirecast.
Your Inquiry
Please submit only one issue per inquiry
Don’t forget, we now have a "License Reset Tool" where you have 24/7 access to reset your own license key.
Critical -
Trouble condition where a production-use Telestream system is completely out of service or is causing significant business impact to the customer and no immediate workaround is available
High -
Trouble condition where a feature of a production-use Telestream system is not out of service, but is causing business impact to the customer
Medium -
Trouble condition where a production-use or development-use (with a valid support contract) Telestream system is impacted, but relief is provided through some other means – temporary fix or workaround.
Low -
Any condition or request for assistance that is not business-impacting. This priority is also used for information exchange and feature requests.